FAQs

Questions?
We’ve compiled the questions the staff at Nelson-Jameson most frequently address. However, if you don’t find the answer you’re looking for, please contact us at sales@nelsonjameson.com or (800) 826-8302.

General Information

  • What is Nelson-Jameson?
    • Nelson-Jameson is a one-stop supply source for the food, dairy and beverage industry offering everything needed to keep a sanitary food processing facility running smoothly and safely.
  • What type of products does Nelson-Jameson sell?
    • Personnel & Safety
    • Production & Material Handling
    • Sanitation & Janitorial
    • Processing & Flow Control
    • Laboratory & QA/QC
    • Packaging & Ingredients
  • Where is Nelson-Jameson located?
    • Serving the entire United States and global food, dairy and beverage industry customers, Nelson-Jameson is headquartered in Marshfield, Wisconsin, and has stocking branches in Marshfield, as well as Turlock, California; Twin Falls, Idaho, and York, Pennsylvania.
  • How do I contact Nelson-Jameson?
  • How can I receive email news and special offers from Nelson-Jameson?
  • How do I leave a product review?
    • To leave a review for a particular product, please locate the product on our website and click "Add a Review" to the left of the "Add to Cart" button. Complete the following form and save your product review. Product reviews will not appear immediately, please allow a few days for your review to be published. We appreciate your feedback!

Establishing Credit

  • How does my business establish credit?
    • Nelson-Jameson will extend Net 30 terms to qualified businesses. Call Customer Service at (800) 826-8302 for a credit application.

Existing Customers

  • How do I login and order if I already have a customer account with Nelson-Jameson?
    • If you have already established a customer account with Nelson-Jameson, you will still need to make a new user on the new website for added benefits, including import of your billing and shipping addresses, specific pricing, and shipping routes is applicable. Please go to our Ordering Information page for steps on how to make a new user with your customer account number.

Orders

  • How do I check on order status?
    • Once logged in, you will be able to check on order status, order history, and much more. You can also contact Nelson-Jameson Customer Service Representatives at sales@nelsonjameson.com.
  • How do I change or cancel an order?
    • Once your order has been placed online, you can call our Customer Service Department at (800) 826-8302 to see if Nelson-Jameson can change the order status before it has been picked, packed and shipped.
  • Is my credit card information safe?
    • Nelson-Jameson uses SSL encryption, an industry standard, to protect your account information. 
  • What payment methods are accepted?
    • Nelson-Jameson accepts Mastercard, Visa, and American Express for online purchases. Qualified businesses may also apply for Net 30 credit terms.

Returns

  • How do I return a product?
    • Call Nelson-Jameson at (800) 826-8302 for a Return Goods Authorization (RGA) number and shipping instructions. Please provide your order number, and a reason for the return. Credit will be issued for items in saleable condition upon receipt and inspection of the item. Certain items may be subject to a restocking fee. 
  • Can I return anything I purchase?
    • Certain non-stock items may be subject to a restocking fee. Others (such as ingredients, laboratory chemicals, dated items, custom items, etc.) may be refused. Please call (800) 826-8302 for instructions.

Shipping Information

  • When will my order ship?
    • Orders are shipped the same day if the items are in stock and the order is received by noon, 12 pm CST.
    • Temperature sensitive items may be held if weather temperatures are extreme.
    • Hazardous items restricted by the DOT may require special packaging and handling. Charges will be added to your order total.

Special Orders

  • What if I cannot find what I need?
    • Call our Technical Sales Specialists at (800) 826-8302 and they will help find the right product to fit your specific food, dairy or beverage application.

Export Policy

  • Do you ship outside the United States?
    • Nelson-Jameson will ship via UPS, Fed Ex or truck to your facility, or allow you to choose the freight forwarder of your choice. Actual shipping charges will be the responsibility of the customer.
    • Note: some items are not available for sale outside the U.S. in which case you will be contacted by our Export Coordinator.
  • How do I arrange an international sale?

Website Security

  • How can I make sure my account and credit card information is secure?

You can shop at nelsonjameson.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

nelsonjameson.com is registered with the Authorize.Net Verified Merchant Seal program.

The nelsonjameson.com website also uses Verisign's Extended Validation SSL certificate, which uses 256-bit encryption to keep your data secure. You can find more about our secure certificate at Verisign's Extended SSL Certificate FAQ page. 

For secure pages, such as the login, account, and checkout pages, the URL in the Address bar at the top of the browser window should always start with https://. There are also other visual clues in the web browser that can tell you whether you are on a secure page.  Each browser shows the security status of a page in a different way. Here are examples of how the address bar should look when visiting the secure parts of the Nelson-Jameson site:

Internet Explorer 9 – a green address bar and the Nelson-Jameson, Inc. SSL certificate button with lock icon on the right is visible.

Internet Explorer 8 – a green address bar and the Nelson-Jameson, Inc. SSL certificate button with lock icon on the right is visible.

Firefox 3.x – a green Nelson-Jameson, Inc. SSL certificate button on the left side of the address bar is visible.

Chrome – a green Nelson-Jameson, Inc. SSL certificate button and lock icon on the left side of the address bar  is visible and the “https://” is green.

 

 Internet Explorer 6 – the "https://" is visible in the address bar.