Standard stock merchandise, with certain exceptions, may be returned for full credit at any time within 60 days of purchase. It must be returned prepaid and received in saleable condition, as determined by Nelson-Jameson. Exceptions include food ingredients; laboratory standards; and temperature sensitive, hazardous, or dated materials; these are considered on a case-by-case basis. Other returns, including returns received after 60 days of purchase, may be refused or will be subjected to a restocking charge (15% of purchase price, at minimum), at Nelson Jameson's sole discretion.
To return any merchandise, please call us at (800) 826-8302 or email us to request a return. Please provide company name and location, pertinent information regarding the return, and reason for the return. Our Returns Department will notify you with your RMA number and shipping instructions for your returning product, usually within 3 business days. Credit, if forthcoming, will be issued following receipt and inspection of returned merchandise.
Product defects, as determined by Nelson-Jameson and/or the manufacturer of the product, along with shipping errors, will be promptly corrected in accordance with the terms of this Agreement at no cost to customers. Full credit will be issued for defective or incorrect merchandise returned by customers, as well as reimbursement of reasonable shipping charges, as determined by Nelson-Jameson at its sole discretion.