Price Policy

Prices are FOB shipping point, WI, CA, ID, PA or TX., unless we specify otherwise. Buyers must pay all applicable taxes, duties, tariffs, as well as transportation, insurance, handling, and packing charges. In most cases, these will be added directly to your Nelson-Jameson invoice, or charged to your credit card. Please consult with our billing department regarding exemption certificates and payment of use taxes.

Hours

Customer Service hours are 7am to 7pm CST. Call 800-826-8302.

Payment Terms

Payment terms are net 30 days to customers with open account status. Past due accounts are subject to a finance charge of 1.5% per month (18% per annum).

New Accounts

Nelson-Jameson is a business-to-business seller serving food, beverage and dairy processors. We accept VISA, MasterCard and American Express credit cards. If you would rather order on account, call our Customer Service department. Credit references are required, and credit approval is required prior to shipping.

Specifications

Product specifications including USDA, OSHA, FDA and other regulatory approvals are subject to change without notice. Please ask for and read current specifications before placing your order. Customers are expected to make their own determination of product suitability for their application and of compliance with laws and rules of governmental agencies.

Sales Tax

Sales tax is assessed as accurately as possible in the states where we are registered to collect and remit the tax. It is the responsibility of the customer to remit any sales tax due on transactions when not assessed by Nelson-Jameson.

Special Orders

For more than 60 years, we have provided food, beverage and dairy processors with hard-to-find items. If you need an item not listed in this catalog, call one of our product specialists for assistance.

Delivery time, minimums and return policy will vary on special orders.

Warranty

Products not manufactured, assembled, modified, or combined by Nelson-Jameson are warranted only to the extent that the warranties provided by the manufacturer of such products may be passed through to you. Those warranties that are passed through to you are the only warranties given with respect to those products, and Nelson-Jameson does not provide any warranties with respect to those products. To the extent allowable by law, we hereby assign such warranties to you, the customer.

Products modified or combined by Nelson-Jameson are warranted, at the time of delivery, to conform to their published specifications, or those specifications agreed to in writing by an authorized officer of Nelson-Jameson. No employee or agent of Nelson-Jameson has the authority to create for Nelson-Jameson any other obligation or liability with respect to the products or services it sells.

Products modified or combined by Nelson-Jameson at the request of the buyer are warranted, at the time of delivery, to conform with the specifications agreed to in writing by an authorized officer of Nelson-Jameson. No employee or agent of Nelson-Jameson has authority to create for Nelson-Jameson any other obligation or liability with respect to the products or services it sells.

Repair, replacement or refund of the purchase price of products not meeting the specifications is the exclusive remedy under this warranty or any implied warranty.

The foregoing warranties are exclusive and in lieu of all other express and implied warranties, including, but not limited to, the warranties of merchantability and fitness for a particular purpose, which hereby are expressly disclaimed.

Incidental and Consequential Damages

In no event shall Nelson-Jameson be liable for any penalties, special, contingent, punitive, incidental, or consequential damages or losses.

Force Majeure

Liability for performance or failure to perform hereunder shall be excused to the extent caused by act of God, labor trouble, fire, act of governmental authority, shortage of raw materials or labor, failure of transportation or supplies, accident or any other cause beyond the control of the party claiming such excuse. The party claiming such excuse shall give written notice to the other party within ten (10) days after occurrence of the event giving rise to the claim, stating in such notice its best estimate of the duration of the delay.

Limitation of Sellers Liability

Seller’s liability for any legal claim, whether in contract, tort or otherwise, arising out of, connected with, or resulting from the sale, delivery, resale, repair, replacement, or use of the goods sold by Seller hereunder shall in no event exceed the purchase price of such goods and also shall be limited to, at Seller’s sole option, replacing or repairing or issuing a credit or refund for that part of the purchase price of such goods which is allocable to the part or parts of the goods related thereto which give rise to such claim.

Governing Law and Venue

This agreement and the sale of the products and services hereunder shall be governed and construed according to the internal laws of the state of Wisconsin, United States of America. The parties hereby agree that any legal action deemed necessary by either party to this agreement and the sale of the products and services hereunder shall be brought in the State Court in and for Marathon County, Wisconsin, and both parties hereto hereby consent to the personal jurisdiction of such court in any such action over the parties hereto. This provision specifically excludes venue and jurisdiction in any other state or federal court.

Statute of Limitations

Any action, whether based upon theories of breach of warranty, breach of contract, negligence or otherwise, with regard to the products or services sold hereunder must be commenced within one (1) year after the cause of action has occurred.

Shipping Information

Nelson-Jameson shall use commercially reasonable efforts to ensure that items are shipped the same day if ordered before 2 p.m. CST. We will use our judgment to route your order, unless you give us specific instructions otherwise. Orders are shipped via FedEx, UPS, or other carriers, and insured. Our traffic manager will be happy to discuss optional shipping methods.

Hazardous materials are restricted by DOT and other carriers within some air and ground service classifications. Please consult with us to determine the most cost-effective method to safely ship your orders of hazardous materials.

If temperatures are extreme, temperature-sensitive products are shipped early in the week to avoid transit on weekends. If you require us to ship these products when there is danger of damage by cold or heat we will use insulated containers and/or select qualified carriers. Cost of special handling, packing, and transporting will be charged to the customer.

Return Policy

Stock merchandise, with certain exceptions, as determined by Nelson-Jameson, Inc. ("Nelson-Jameson"), may be returned at your cost for full credit of the purchase price paid at any time within 60 days of purchase. Product(s) must be returned prepaid and received in saleable condition, as determined by Nelson-Jameson. Exceptions include – but are not limited to – special order items, non-stock items, food ingredients; laboratory standards; and temperature sensitive, hazardous, or dated materials; these are considered on a case-by-case basis. Other returns, including returns received after 60 days of purchase, may be refused or will be subject to a restocking charge (15% of purchase price, at minimum), at Nelson-Jameson’s sole discretion.

To return any merchandise, please call us at (800) 826-8302 or email us at sales@nelsonjameson.com to request a return. Please provide company name and location, pertinent information regarding the return, and reason for the return. Our Returns Department will notify you with your RMA number and shipping instructions for your returning product, usually within 5 business days. Credit, if forthcoming, will be issued following receipt and inspection of returned merchandise, unless manufacturer's authorization of credit is required.

Once issued, RMAs are valid for 30 calendar days. Denials, extensions or cancellations are done at the sole discretion of Nelson-Jameson on a case-by-case basis. Approval of RMA does not guarantee credit.

Product defects, as determined by Nelson-Jameson and/or the manufacturer of the product will be handled promptly in accordance with the terms of this policy. Full credit will be issued for such defective merchandise, as well as reimbursement of reasonable shipping charges, as determined by Nelson-Jameson in its sole discretion or that of the manufacturer.

Damaged or Lost Shipments

Orders are carefully packed for shipment. Please inspect upon arrival. In the case of damaged or missing merchandise, please document on the Packing List, Bill of Lading or Delivery Receipt and contact us within 5 days. Failure to do so may result in a reduction or denial of credit. Retain original shipping carton, all inner packing materials, and damaged merchandise. If possible, take a digital picture of the carton, packing and damaged item to aid us in potential freight claims with the carrier. Overdue or lost shipments can be traced with the tracking number on the invoice or shipping acknowledgment. Call us for assistance if the package is 5 business days overdue. Collect shipments are the sole responsibility of the recipient.

Questions & Comments

If you have questions, comments, or complaints, simply let us know. Our customer service staff will obtain an answer for you or will route your concerns to the appropriate department.

You may write, visit, e-mail, call or fax us at:

Nelson-Jameson, Inc.

2400 East Fifth Street,
P.O. Box 647
Marshfield, WI 54449
Phone: 800/826-8302
Fax: 800/472-0840
www.nelsonjameson.com
sales@nelsonjameson.com