COLLECTION OF DATA
Our website collects general data pertaining to each website visitor, including the IP address, domain name, length of time spent, and pages accessed while visiting the Site. This information is collected to collate information from online and offline sources, facilitate system administration, improve the content of the website, customize and improve the user experience for website visitors and customers, and improve customer service. We also retain the content of the communications that are sent through our site. This information helps us to better respond to inquiries. We also collect search words and phrases that you may enter into this websites search box. This helps us serve our customers better by tracking search terms and their results.
Nelson-Jameson also collects and saves personally identifiable and transactional information provided by companies and visitors that purchase products from the Site. This information includes Nelson-Jameson account information (if applicable), contact information, billing and shipping address information, and credit card expiration date. We do not save the credit card number information on our web servers; instead, we use a verified, secure, third-party service to securely handle that information. To learn more about their policy, go to the Element Payment Services website.
USE OF DATA
The information we collect is used to notify our customers and visitors about updates to the website, and used by us to contact consumers. We never share your information with other organizations for any purpose other than to affiliates or parent companies of Nelson-Jameson.The only exception involves disclosure to governmental authorities according to normal business practices (e.g., according to the orders of a court in responding to a subpoena).
Cookies are used to record session information, such as items added to the shopping cart, and past activity on the website in order to provide a better experience when visitors return.
With respect to security: measures are in place in our physical facilities to protect against the loss, misuse, or alteration of information that we collect from visitors to the Site and customers of Nelson-Jameson.
Website security is our priority. Nelson-Jameson employs a variety of mechanisms to ensure that data you provide is not misused, including measures intended to secure and protect personally identifiable information from loss, misuse, and alteration.
The secure area of this website uses an Extended Validation certificate provided by Verisign. This gives our customers and visitors assurance that the Site is authentic and that all transactions are secured by the Secure Socket Layer (SSL) encryption. To learn more, visit the Verisign website.
We do not store your credit card information on this website. Therefore, after you type in your credit card number and submit your order, you will never see your credit card number afterward on this websites account pages or in any email we send you. We transmit your credit card number to a secure, verified service provided by Element Payment Services to process and authorize your card.
We cannot however guarantee that any electronic commerce is totally secure. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of electronically stored sensitive personal data via email or by conspicuous posting on the website as soon as possible to the extent consistent with (a) the legitimate needs of law enforcement, and (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Nelson-Jameson is dedicated to ensuring that your account remains secure. Learn more about the various ways to protect your account:
1. Keep your User ID and Password secure.
We ask for your password only when you log-in to the Site. We will never ask for your password in unsolicited communications of any kind. To enhance your online safety, follow these recommendations to keep your personal information private:
- Do not reveal your password to anyone
- Change your password periodically
- Use at least an 8-character password consisting of uppercase and lowercase numbers, letters, and symbols
2. Protect Your Account from Online Fraud
The Internet is not immune to fraud. Criminals will use spoof e-mails, phony web sites, and other deceptive practices to try to obtain your personal information; this is known as phishing.
Spoof emails are phony emails that appear to have originated from a legitimate company. These phony emails ask you to go to a spoof web site and provide your personal account information. Often these deceptive emails may allude to an urgent matter concerning your account. In many cases, there is no easy way to determine that you are on a phony web site because the URL may contain the name of the company it is spoofing. Do not be fooled by emails of this kind.
1. Delete suspicious emails without opening them. If you do open a suspicious email, never click on a link or open an attachment contained in the suspicious email.
2. Do not provide your sensitive information by email or phone, unless you have called our Customer Service Dept. directly at (800) 826-8302.
3. When entering private information on the Site, confirm your security by looking for a closed lock icon at the bottom of the Web page, or at the top in the Address bar. Click on the lock icon to verify that the Site has been secured by Verisign. The Address bar should have the Extended Validation signature green color somewhere in it as well. See our Customer Service page on the Site for examples of how modern browsers display SSL Extended Validation security.
If you believe that there is a problem with your account, please contact Customer Service at (800) 826-8302. To report a suspicious email that uses our name, immediately forward it to Nelson-Jameson via email, or by phone at (800) 826-8302.