Satisfaction Guaranteed

Stock merchandise, with certain exceptions, as determined by Nelson-Jameson, Inc. ("Nelson-Jameson"), may be returned at your cost for full credit of the purchase price paid at any time within 30 days of purchase. 

To be returned, product(s) must be pre-paid and in saleable condition, as determined by Nelson-Jameson.

The following items are non-refundable:

  • Special order items
  • Custom items
  • Non-stock items
  • Non-returnable / Non-cancelable items
  • Food ingredients
  • Temperature sensitive
  • Hazardous materials
  • Dated materials

Returns After 30 Days

Returns received after 30 days of purchase may be refused or will be subject to a minimum 15% restocking fee, at Nelson-Jameson's sole discretion.

Defective Product

Product defects, as determined by Nelson-Jameson and/or the manufacturer of the product will be handled promptly in accordance with the terms of this policy. Full credit will be issued for such defective merchandise as determined by Nelson-Jameson and/or the manufacturer of the product.

How To Return Merchandise

  1. To return merchandise, please call (800) 826-8302 or email [email protected].
  2. Please provide the following information regarding your return: 
    • Company name and locations
    • Item number
    • Order number, invoice number, and/or purchase order number
    • Reason for the return
  3. Our Returns Department will provide you with an RMA number and shipping instructions for your returning product, typically within 5 business days.
    Once issued, RMAs are valid for 30 calendar days. Denials, extensions or cancellations are done at the sole discretion of Nelson-Jameson on a case-by-case basis. Approval of RMA does not guarantee credit.
  4. Credit, if forthcoming, will be issued following receipt and inspection of returned merchandise.

Contact Us




[email protected]