Stock merchandise, with certain exceptions, as determined by Nelson-Jameson, Inc. ("Nelson-Jameson"), may be returned at your cost for full credit of the purchase price paid at any time within 30 days of purchase.
To be returned, product(s) must be pre-paid and in saleable condition, as determined by Nelson-Jameson.
The following items are non-refundable:
- Special order items
- Custom items
- Non-stock items
- Non-returnable / Non-cancelable items
- Food ingredients
- Temperature sensitive
- Hazardous materials
- Dated materials
Returns After 30 Days
Returns received after 30 days of purchase may be refused or will be subject to a minimum 15% restocking fee, at Nelson-Jameson's sole discretion.
Product defects, as determined by Nelson-Jameson and/or the manufacturer of the product will be handled promptly in accordance with the terms of this policy. Full credit will be issued for such defective merchandise as determined by Nelson-Jameson and/or the manufacturer of the product.
How To Return Merchandise
- To return merchandise, please call (800) 826-8302 or email [email protected].
- Please provide the following information regarding your return:
- Company name and locations
- Item number
- Order number, invoice number, and/or purchase order number
- Reason for the return
- Our Returns Department will provide you with an RMA number and shipping instructions for your returning product, typically within 5 business days.
Once issued, RMAs are valid for 30 calendar days. Denials, extensions or cancellations are done at the sole discretion of Nelson-Jameson on a case-by-case basis. Approval of RMA does not guarantee credit.
- Credit, if forthcoming, will be issued following receipt and inspection of returned merchandise.