Returns
Returns of Stock Merchandise
Merchandise or Products purchased from Seller that are considered stock merchandise may be returned by the Buyer at Buyer’s cost within thirty (30) days of purchase except to the extent of restrictions and exceptions as determined solely by Seller (“Stock Merchandise”). Stock Merchandise eligible for return shall be returned by Buyer prepaid and received by Seller in saleable condition, in Seller’s sole discretion. Merchandise and Products not considered Stock Merchandise and therefore not eligible for return pursuant to this section include but are not limited to special order items; non-stock items; custom items; non-returnable or non-cancelable items; food ingredients, laboratory standards; temperature sensitive items; hazardous items; or dated materials, unless preapproved in writing by an officer of Seller. Other returns, including returns received after thirty (30) days of purchase, may be subject to a restocking charge of at least 15% of the purchase price or may be refused by Seller in Seller’s sole discretion. Returns requested after 180 days from the date of delivery will be rejected.
How to Return Stock Merchandise
To return Stock Merchandise, please call Seller at (800) 826-8302 or email [email protected] to request a return. Please provide Buyer’s company name and location along with the item number, order number, invoice number, or purchase order number and reason for the return. Seller’s Returns Department will make commercially reasonable efforts to contact Buyer within five (5) business days to provide an RMA number and shipping instructions for the return. Credit for the amount paid by Buyer, if forthcoming, will be issued following Seller’s receipt and inspection of the returned Stock Merchandise, in Seller’s sole discretion. RMAs are valid for thirty (30) calendar days from date of issuance. Denials, extensions, or cancellations are at the sole discretion of Seller. The receipt of an RMA number from Seller does not guarantee a return of Stock Merchandise will be permitted nor does it guarantee a credit will be provided.
Returns of Defective Product
Limited Pass-through Warranty
Nelson-Jameson, Inc. (“Seller”) acknowledges that as a distributor, products (“Products”) sold directly to the original purchaser (“Buyer”) have been manufactured or produced by entities other than Seller. Products not manufactured, assembled, modified, or combined by Seller are warranted only to the extent a warranty has been provided for such Product by the manufacturer. To the extent permissible, Seller will use commercially reasonable efforts to pass through all available manufacturer warranties to Buyer and, if permissible and allowable by law, shall transfer or assign all such manufacturer warranties to Buyer. Pass-through warranties, if available, are the only warranties provided with respect to such Products. Products modified or combined by Seller are warranted to meet the specifications at the time of delivery. No employee or agent of Seller has authority to create for Seller any other obligation or liability with respect to products or services it sells.
If Products are determined to be defective by Seller or the manufacturer of the Product, Seller will, at its option or as directed by the manufacturer of the defective Product, replace the Product or provide Buyer with a credit therefore equal to the price paid by Buyer for the defective Product. Seller’s sole obligation and Buyer’s exclusive remedy for breach of this limited warranty hereunder shall be conditioned upon Seller receiving written notice of any alleged breach of warranty due to defective Product within a reasonable time after discovery of such defect but in no event later than thirty (30) days from date of shipment. At Seller’s request, Buyer shall return to Buyer any Products for which this claim for defective Product has been made. A reimbursement for reasonable shipping charges may be provided after an investigation is completed by Seller regarding the defective Product and at Seller’s sole discretion. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
All sales and returns are subject to Nelson-Jameson, Inc.’s (“Seller” or “Our”) terms and conditions, which can be found at: https://nelsonjameson.com/policies/terms-and-conditions/.
How To Return Merchandise
- To return merchandise, please call (800) 826-8302 or email [email protected].
- Please provide the following information regarding your return: Company name and locations
- Item number
- Order number, invoice number, and/or purchase order number
- Reason for the return
- Our Returns Department will provide you with an RMA number and shipping instructions for your returning product, typically within 5 business days.
Once issued, RMAs are valid for 30 calendar days. Denials, extensions or cancellations are done at the sole discretion of Nelson-Jameson on a case-by-case basis. Approval of RMA does not guarantee credit. - Credit, if forthcoming, will be issued following receipt and inspection of returned merchandise.
Satisfaction Guaranteed
Stock merchandise, with certain exceptions, as determined by Nelson-Jameson, Inc. ("Nelson-Jameson"), may be returned at your cost for full credit of the purchase price paid at any time within 30 days of purchase.
To be returned, product(s) must be pre-paid and in saleable condition, as determined by Nelson-Jameson.
The following items are non-refundable:
- Special order items
- Custom items
- Non-stock items
- Non-returnable / Non-cancelable items
- Food ingredients
- Temperature sensitive
- Hazardous materials
- Dated materials
Returns After 30 Days
Returns received after 30 days of purchase may be refused or will be subject to a minimum 15% restocking fee, at Nelson-Jameson's sole discretion.
Defective Product
Product defects, as determined by Nelson-Jameson and/or the manufacturer of the product will be handled promptly in accordance with the terms of this policy. Full credit will be issued for such defective merchandise as determined by Nelson-Jameson and/or the manufacturer of the product.